Online Review Defamation

Yelp Review Defamation

Defamatory Yelp reviews, Yelp's content and filtering policies, and how they affect a business's response options.

How Yelp Is Different

Yelp's Own Filtering System

Yelp runs its own automated recommendation software that filters reviews it considers less reliable into a separate, less visible section — a system Yelp controls independently of any request from the business. That means part of investigating Yelp review defamation is understanding whether a review is currently recommended (visible) or filtered, and how Yelp's own policies, rather than direct business requests, tend to govern removal.

What I Investigate

Yelp-Specific Analysis

That includes documenting the review's visibility status and history, reviewing the reviewer's account and other reviews for patterns suggesting a fake or non-customer review, and preparing content flagging based on Yelp's published content guidelines.

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